Returns & Refund policy

 

The Returns policy for Vape Buy UK on all purchases Unless Faulty should be within 14 days of receiving the order.

If you do not return goods back to us within the 14 day policy, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return your item must be unused and in Original condition.

Original Condition means:  

It must be unopened and in all its original packaging, including all outer seals, sleeve, serial stamps, codes, untouched and in a resellable State.

If this is not the case on us receiving any product you return back to us, we cannot accept it back and NO refund or replacement will be given and you will be liable to pay for any cost of shipping of the rejected goods to be sent back to you.

Please contact us first in regard to any product you may wish to return before returning your product(s) to gain a Returns Authorisation Number and make sure you have read all our returns and refund policy.

Please e-mail your returns request to:

Contactvbuk@gmail.com

Non-Returnable Items

Excluded Items that are non-returnable

• Drip tips (mouthpieces)
• Atomizers that have been filled with liquid or used
• Vaping kits which have been filled with liquid or used
• Opened e-liquid
• Coils

Goods are exempt from being returned due to health & safety, hygiene reasons

Please note ANY item that has been USED unfortunately cannot be returned to us unless faulty

This does not affect your statutory rights  

 

Refunds

Once we receive your return and it has been inspected and has met our return policy terms, The product value will be refunded excluding any shipping charges originally paid, back to the payment method originally used. 

Please allow 5-7 days for the funds to clear back into your account.

Sale or clearance items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping Costs for Returning an Item

You will be responsible for paying for your own shipping costs for returning your item.

All Shipping costs are non-refundable. If you receive a refund, the cost of any shipping costs paid for from the purchase of your item will be deducted from your refund. Shipping costs paid for returning an item are non-refundable.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchase shipping insurance. Regardless, we recommend you use at least a signed for service. We can’t guarantee that we will receive your returned item.